pricing policy | orders | payment | shipping | customs | gift vouchers | sponsorship
warranty & returns | custom orders | refunds | copyright | privacy | dealer & DZ discounts

*YOU MUST AGREE TO THESE TERM TO COMPLETE THE ORDER PROCESS*

Pricing policy

Total Control promises to bring you the best possible price, the first and every time.  Our guarantee is to never knowingly be under sold.  If you find a competitor's price happens to be cheaper, please bring it to our attention.  We are only able to charge in $AUD.  Check with your bank for exact exchange rates or daily exchange rate found at www.xe.com.

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Orders

Our online shopping system uses an encrypted SSL secure server to obtain your credit card details, this is very safe.
Please give us as much information as possible on the shopping cart notes section, this will help us avoid errors.
To add to or change your order email us with the changes and we will adjust it for you.
We will contact you via e-mail or phone if necessary to confirm or clarify.

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Payment

General Information

We check every transaction personally and process all payments manually with an EFTPOS terminal to help ensure protection against credit card fraud. We don't process payments until we have all items in stock and are ready to ship (except for custom orders). If items are out of stock we will obtain an authorization on the credit card in advance to ensure the funds are available, this helps to minimize delays. (No funds are captured until orders are shipped). All prices are quoted in Australian dollars and include applicable Australian taxes. For currency conversion see this currency converter link www.xe.com.
Our minimum order value is $20.00.

Payment methods

Credit Card - Visa Card, Master Card only (All Countries Except Africa)

Due to limitations by our bank, we don't accept credit card payments for amounts exceeding $2000 for first time customers.
Due to bank merchant fees, we add 1.7% (Australian) or 2.6%( international) of invoice total for credit card transactions.(Some competitors charge over 3%). International card transactions drive merchant fees much higher, this is why we have two rates.

Credit card is our preferred payment method, we can manually process payment immediately after we receive your card details from the shopping cart (usually instantly) and the card merchant system is very reliable. This is by far the most expedient method of purchasing our products.
Due to an increase in credit card fraud, in some cases Total Control staff will request you to complete the security check form. This will be at our discretion and happens rarely. Items marked with 'card auth required' will need this form completed for payment by credit card. These items are high fraud risk!

Currency Conversion

For credit card transactions your bank will automatically convert the amount into your local currency at the prevailing inter bank exchange rate, this rate fluctuates daily. You can find the current rate with this currency converter link www.xe.com.

Internet transfer - (Australia only)

Please put your name, order number or invoice number if you have it, in the details field so we can identify your payment. (do not put the product). In order to deliver to you in the fastest possible time frame we have written this tutorial to help you send us the confirmation from the internet banking website. If you can successfully follow these instructions we will at our discretion ship your order as soon as you make the transfer, rather than waiting until the funds enter our account. Transfer instructions go>>

Cash deposit

We will contact you with our account details and you can deposit the cash into our account at any National Australia Bank branch, please be sure to identify your transaction with your name or order number.

Australian cheque

Goods will be shipped after funds are deposited and cleared.
Please mail your cheque to us and make it payable in Australian Dollars To: Way Cool Industries Pty. Ltd.

Telegraphic transfer - (International)

We add AU$15.00 for fees from our bank.
We will contact you to supply our bank account details and invoice amount.
You must pay all inter bank transfer fees at your end and ask your banker to make sure that the whole amount will be deposited in Australian dollars.
Please specify to your bank to pay in Australian dollars (exchanged Backwards) these transactions are more expensive than credit card and are liable for errors in the amount due to incorrect procedures in exchange calculations. Total Control cannot be responsible for these errors.
It will be expensive in bank fees if you have to repeat the transaction due to errors.

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Shipping

We carefully package all shipments to ensure they will arrive at there destination in good condition. Orders are dispatched daily by our full time staff so you can expect your order to arrive promptly.

Domestic shipping within Australia - Fast courier - Toll Priority or Express Post Platinum (EPP)
Toll - More econonomical for heavier items but no PO Boxes
EPP - Available to PO boxes and no redelivery fee ($16.90<0.5Kg - $23.50<3Kg)
We ship most orders with Toll Priority AU$15.90 up to 3 Kg & $23.50 up to 5 Kg). This is classed as a two day service, however deliveries to capital cities and surrounding inner suburbs are usually overnight.
Toll is a door to door service and must be signed for upon delivery. You MUST use an address where somebody is present to avoid redelivery charges. Where drivers attempt to deliver to an unattended address, the item will be retained and a card left. You have the option to pick up the items yourself from the depot or have it redelivered for $15.00.

We will charge your original credit card and notify you of extra charges in the case of a redilivery. This might happen up to 2 months after the purchase.

NOTE: Redelivery attempts incur a $15.00 charge, you can avoid this by using a shipping address where somebody is present. If you miss the courier either call the number on the card and arrange for redelivery ($15) or pick the package up from the depot.

Heavy orders or boxes will be quoted.
We can ship fast courier to a PO Box for small lightweight items under (500 Gm $16.50/ 3 Kg $23.50) These will need to be signed for when picked up from the post office.

Economy light shipping within Australia
We now offer economy domestic shipping with Australia Post AU$10.90. This is an untraceable service and is only available for items less than $200 in value and less than 500 grams weight. If this method is chosen for anything other than the aforementioned conditions the order will be changed to Toll Priority by our staff.
Customers choosing this method accept that we cannot be responsible for items once they leave our premises, this method is best suited to PO boxes or addresses where somebody is always in attendance (business addresses).

International
We use both FedEx priority(from $49) and Australia Post ECI services (from AU$39). These are both door to door services and must be signed for upon delivery. Please use an address where somebody is present if your order is needed immediately. In most cases where a delivery attempt is made to an unattended address, the item will be retained for further attempts and a card left. (Note the shopping cart allows $39 shipping for the displayed order totals. The shopping cart process will recalculate the totals and email you a more correct confirmation based on your shipping choice. All orders are processed manually by staff and you will be notified of any adjustments required)
Note: Large items like helmets and canopies will likely exceed the shipping estimate

Economy
Light international Economy shipping
We now offer economy international shipping for small low value items with Australia Post AU$20.50. This is an untraceable service and is only available for items less than $100 in value and less than 500 grams weight. If this method is chosen for anything other than the aforementioned conditions the order will be changed to FedEx or Toll Priority by our staff.
Customers choosing this method accept that we cannot be responsible for items once they leave our premises, this method is best suited to PO boxes or addresses where somebody is always in attendance (business addresses).

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Customs charges

It is the responsibility of the customer to confirm exact exchange rates, local duties and taxes, bank fees and other import costs. The importer (you) is responsible for any/all local taxes, duties or customs fees.  If in the event any local tax or duties is charged back to Total Control then this will be in turn charged to you as the importer and customer.  Under no circumstanced will Total Control bear any of your import costs.

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Gift vouchers

Looking for something special for that special skydiver friend?  Gift vouchers from Total Control Skydive Gear DO NOT EXPIRE, and can be used as full or part payment towards any purchase.  Some conditions may apply such as seasonal variations and exchange rate variations.

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Sponsorship

Due to the large number of sponsorship requests that we receive each week, regrettably we are unable to provide sponsorship for all teams or events, however we endeavour to provide as much as possible.  Where distinct conflicts of interest exist, TCS is unable to provide sponsorship. First preference is given to our regular customers, drop zones and operators who are frequent customers of Total Control Skydive  Gear (TCS.) Most of these events are planned and advertised many months (some times years) in advance. National events are considered in favour of regional events, as are unique or new ideas.  Asking us to sponsor an event "this weekend" may prove challenging. In order to qualify for sponsorship your request;

1. Must be received in writing (or email) at least 1 month prior to the event.
2. TCS logos need to be displayed in all advertising for your event (prior to the event, during the event and after the event.)
3. Expected attendance figures should be supplied and after the event, actual attendance figures (i.e. should we regularly sponsor this event?)
4. A working web link needs to be in place linking your web page to ours at http://www.totalcontrol.com.au prior to any sponsorship being supplied.  Reciprocal links are also offered.
5. Please supply a list of companies that have already confirmed sponsorship for your event and the level of this sponsorship.
6. A complete database of registration details and email addresses needs to be supplied after the event.
7. Names and contact details for the winner or any sponsored prize or gift must be supplied to us in writing prior to any winning prize or certificate being honoured.
8. Total Control will only accept sponsorship requests from existing customers.
9. Any and all forms of sponsorship can be cancelled, changed or withdrawn without notice at any time.

Sponsorship can be provided in the form of discount vouchers, free merchandise and also gift vouchers - proportional to the size of the event.   Please feel free to contact us here to discuss any sponsorship requests in more details.

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Warranty & Returns

No product can be returned to Total Control without prior approval.  All warranty returns MUST be received back to Total Control Skydivers prior to any replacement being dispatched.  Some warranty support is only available directly to/from the manufacturer.  It is the customer's responsibility to pay for freight to Total Control, and Total Control will pay the return freight only if an item is faulty. Return freight is by standard post, express post (if required) for returned items is at the customer's expense. Products found not to be faulty may incur a service charge and return delivery is paid by the customer.  Return delivery on items returned for exchange is the customer's responsibility.

All deliveries are sent UNINSURED, unless you specifically request insurance for your delivery.  Specific insurance quotations are available.

Lost deliveries must be reported within 7 days past the due date.  Outside of 7 days, track and tracing may not be possible on some services.  No responsibility is assumed by Total Control for lost deliveries.  Optional insurance will cover this type of incident and is recommended for expensive or important items.  No responsibility for a delivery is accepted once it has left our premises.

Under no circumstances is any delivery component refundable.

Do not accept a delivery if the package has been damaged in transport.  You must notify Total Control within 7 days of a product that is "dead on arrival" or DOA.  Outside of this time you may need to contact the manufacturer directly for replacement.  Items damaged in transport may or may not be replaced at our discretion.  If you require insurance against damage during delivery, please optionally insure your order.

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Custom equipment orders

All custom equipment ordered from Total Control is deemed to be subject to the terms and condition found in our Contract of Sale Please feel free to ask for a printed copy if required.  Cypres units that have been serviced and unpaid and/or unclaimed by a customer, maybe sold or traded to recover our costs. We will only hold these unpaid/unclaimed units for 3 months after they return from service.

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Refunds

We will accept items returned to us for whatever reason, we will refund any items returned less shipping and an 8% restocking fee, provided the good are still in a brand new condition.  A request for a refund must be received in writing or email within 10 days of the purchase date, or 21 days on international orders.  Requests after these periods may not be accepted at our discretion.  The charge for delivery is non-refundable.  Custom equipment and specialist orders are unable to be refunded.  Due to copyright laws, there is no refund available for books, software  or videos so please chose carefully. Faulty books, software or videos will be replaced for an identical unit.  No exchange or refund is possible on sale items or discounted items, please choose carefully. Refunds are entirely at the discretion of Total Control.

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Copyright

All information and pictures on this web page are copyright and may not be copied or reproduced with out our written consent.  Opinions expressed on this web page or related pages are not necessarily the opinions of Total Control Skydivers.  Pictures used, trademarks and company logos remain the property of their respective owners. Pictures are for illustrative purposes only

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Privacy policy

Your email address is not shared with anybody.  By posting to our forum or used gear section, you agree to receive regular email updates from Total Control.  Email updates are only on skydiving topics, nothing off topic will ever be sent to you.  We track your progress through our web page for informational purposes only, and to assist us build a more relevant web page for your enjoyment.  No personal information is retained about you.

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Dealer & DZ Discounts

Dealer and DZ discounts are considered confidential information.  Minimum orders may apply.  Dealers and Drop Zones are required to sell at our standard prices to avoid unnecessary complications.  All pre-sales advice, support, warranty and after sales service is to be supplied by the dealer or DZ and escalated to Total Control via the dealer only  if required.  We do not service your customers directly.  Dealer and DZ discounts may be revoked at any time without notice.  Dealers must be obtain prior approval before obtaining discount pricing, and complete a dealer application form.

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